Stardevelop Pty Ltd Announces File Transfer Support and Revolutionary Tagging Features within Live Help Messenger

Gold Coast, Queensland Australia - December 3, 2009 - Stardevelop Pty Ltd, today announced that it released Live Help Messenger v3.70, with support for transferring files directly to web site visitors.   The seamless drag and drop file transfer feature within Live Help will allow customer service representatives to quickly transmit files to a customer.

The latest Live Help Messenger release also includes a new revolutionary feature to allow tagging of pre-typed Live Chat responses.  Tags can be used to associate common words with pre-typed responses (such as text, hyperlinks, images, and JavaScript).  This will allow customer service representatives to respond to messages faster and avoid searching through long lists of pre-typed responses.  Tags are highlighted and allow customer service representatives to access appropriate related responses from the messages that they receive within the chat window.

Live Help Messenger is “Certified For” Windows 7 and provides businesses with the opportunity to enhance customer satisfaction at an international level. The solution allows businesses to overcome the challenge of interacting with web site visitors, and ultimately helps businesses improve sales and customer service responsiveness.  The software also allows companies to communicate with visitors that are browsing their web site, essentially providing new sales leads and building on existing customer relationships.
About Stardevelop Pty Ltd

Stardevelop Pty Ltd was founded in 2003 by Owner and Managing Director, Luke Ronalds. Stardevelop’s primary product, Live Help Messenger, is a leading Live Help customer service solution that helps satisfy customers worldwide.

Live Help Messenger’s intuitive user interface allows customer service representatives to easily interact with web site visitors, and helps improve sales and customer service. The Live Help Messenger Windows application is deployed within customer service representative workstations and is built upon the Microsoft .NET Framework. Stardevelop’s Live Help solution is extremely scalable and can be easily deployed within many environments from small business web servers or large corporate load balanced servers. For further information on Live Help please visit http://livehelp.stardevelop.com

For further information:

Stardevelop Pty Ltd,
http://livehelp.stardevelop.com